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Isabel Bernard is a trademark and a department of Brandfield BV. The privacy policy of Brandfield BV applies to the Isabel Bernard e-store.


Privacy policy

Privacy-sensitive data, or personal data, are processed via our e-store. Brandfield BV considers the careful handling of personal data to be very important, so we process and secure personal data accordingly.

When we process data, we comply with the requirements imposed by privacy laws. That means, among other things, that:

  • we clearly state the purposes for which we process personal data, and we fulfill this requirement via this privacy statement;
  • we limit our collection of personal data to those data necessary for legitimate purposes;
  • in cases where your consent is required, we first ask you for explicit consent before we process your personal data;
  • we take appropriate security measures to protect your personal data, and require the same of parties that process personal data on our behalf;
  • we respect your right to inspect, correct or remove your personal data upon your request.

Brandfield BV is the party responsible for processing the data. This privacy statement explains which personal data we collect and use, and for which purposes. We advise you to read it carefully.

Use of personal data

When you use our e-store we obtain certain information from you, which can include personal data. We only retain and use the personal data provided directly by you in the context of the service you request, or where it is clear that this data is provided to us for processing.

We use the following data for the purposes mentioned in this privacy statement:

  • name and address
  • phone number
  • invoice address
  • e-mail address
  • payment details
  • gender
  • date of birth


Certain parts of our e-store require you to first register. After registration, we retain the personal data provided by you under your chosen username. We retain this data so that you do not have to enter it every time you return, and so that we can contact you in the context of execution of the agreement.

We will not pass on to third parties the data linked to your username, unless this is necessary in the context of executing the agreement that you conclude with us or if this is legally required. In the event of suspected fraud or abuse of our website, the personal data may be submitted to the competent authorities.

Access to our portal

Our portal gives you access to a management environment where you can set up, specify and change items yourself.

Processing your order

If you place an order with us, we use your personal data to process it. If necessary for proper processing, we may also provide your personal data to third parties. You can read more about this further on in this privacy statement.


In addition to the information on our website, we may also inform you of our new products and services:

  • by conventional mail;
  • by e-mail;
  • via social media;
  • by phone.

Contact form and newsletter

Our e-store offers you the option of asking questions via a contact form, where you are asked to fill in various details to process your request. You decide which data you provide. The data you send us will be retained for as long as is necessary to completely respond and process your request according to the nature of the form or the content of your e-mail.

We offer a newsletter to inform those interested about our products and services. Each newsletter contains a link you can click to unsubscribe. Your e-mail is automatically added to the list of subscribers.

Location details

If necessary for the service, we may collect location (GPS) data from you. Your consent will be required for this when the situation arises.

This location data can also be stored and processed by, for example, the provider of the navigation/map software, such as Google Maps, or by organizations such as Google or Apple. We have no influence on this. We recommend that you read the relevant privacy statements from the provider concerned.

App store

The app that provides the service is downloaded via an app store operated by a third party. We have no influence on which personal data the provider processes, and for what purpose. We recommend that you read the relevant privacy statements from the provider concerned.


We do not publish your customer data.


Our e-store displays advertisements.

Forwarding to third parties

We may pass on your details to our partners. These partners deliver tailor-made advertisements based on your personal data. These partners are involved in the execution of the agreement. These partners may use your data for their own marketing purposes.


Our e-store uses cookies. Cookies are also placed by third parties engaged by us.

When you first visit our e-store, a notice is displayed in which we explain why we use cookies. If you continue to use our e-store, we will assume that you agree with this use of cookies.

You are free to disable cookies with your browser, but bear in mind that our website may no longer work fully.

We have made agreements with third parties who place cookies about the use of these cookies and applications. However, we do not have complete control over what the providers of these applications do with the cookies when they read them. For more information about these applications and how they deal with cookies, please see the privacy statements of the parties concerned (Note: These statements may be regularly modified).

In addition, please consult our comprehensive cookie policy.

Google Analytics

We use Google Analytics to keep track of how visitors use our e-store. We have signed a processor’s agreement with Google to establish arrangements concerning the handling of our data. We also allow Google to use the obtained Analytics information for other Google services and, finally, we anonymize IP addresses.


We take security measures to limit abuse and unauthorized access of personal data. In particular, we take the following measures:

  • access to personal data is protected with a username and password;
  • we use secured connections (Secure Sockets Layer, or SSL) that protects all information exchanged between you and our website when you enter personal data;
  • we keep logs of all requests for personal data.

Retention periods

The personal data described above is retained for as long as is necessary to process your orders, including warranty. After that period, we store data for a maximum of one additional year for the statistical purposes described. The data will then be deleted unless there is a statutory obligation that requires longer storage, such as the seven-year fiscal retention obligation for payment data.

Websites of third parties

This privacy statement does not apply to third-party websites that are connected to our e-store by hyperlinks. We cannot guarantee that these third parties handle your personal data in a trustworthy or secure manner. We recommend you read the privacy statement of these websites before using them.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. We recommend you consult this privacy statement regularly so that you are aware of any changes.

Inspection of and changes to your data

If you have any questions regarding our privacy policy or questions relating to the inspection, modification or removal of your personal data, you may contact us at any time via the details below.

If you wish to inspect the personal data retained about you by Brandfield BV, or if you wish to change data because they are incorrect or incomplete, or want to have it removed or protected, please e-mail Erik Hummel at Brandfield BV via [email protected]. Within four weeks Brandfield BV will inform you which personal data it processes about you and whether it will or can meet a possible request for removal, protection or correction.

To prevent abuse, we may ask you to identify yourself appropriately. If it concerns personal data linked to a cookie, you must also send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you may request that we change or remove it.

Dutch data protection authority ('Autoriteit Persoonsgegevens')

Naturally, we are happy to help you if you have complaints about the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority against this processing of personal data. To do so, contact the Dutch Data Protection Authority.

Contact details

Isabel Bernard / Brandfield BV
Bornholmstraat 82
9723 AZ Groningen
The Netherlands
[email protected]

This privacy statement was last modified on 01-01-2018.

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