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Returns

Isabel Bernard creates its collections with the greatest care and attention to details and materials. Only the best materials and designs for Isabel Bernard. Of course there is always a chance that you are not satisfied with your purchase, or that at the end it does not match your personality or style, in this case you can always return the product.

To all products is applied a cooling off period of 30 days, which starts on the day you receive the last product of your order. The process of return must be initiated within this period. The product may be returned when:

  • the product is undamaged,
  • the product is unused,
  • the product is complete; with original packaging,
  • the period is within 30 days of receipt,
  • the defect is not outside the warranty period.

If the product does not meet the above conditions, depreciation may be charged. If the product can no longer be sold, the depreciation can amount to 100%.

Check the warranty page if you’re in doubt about the warranty period.

Returns from England or other countries:

  1. Download and print the form for withdrawal and return. Fill the form in as completely as possible and enclose the completed form with your return shipment. A completed form helps us to process your return quickly. Fast and easy for you and for us!
  2. Use strong packaging to pack the product, make sure that the product is well protected and cannot move freely to avoid damage during the transit.
  3. When you hand in your return, you will receive a proof of shipment. Keep this shipping receipt in a safe place. Without proof of shipment, we cannot be held responsible for missing items during a return shipment.

Note: Return shipping costs are your responsibility.

After receiving the returned product

We will inform you by email within five working days after we've received your return. We need to determine whether the product is in good condition and complete. If this is the case, we will start the return procedure.

If the product has been worn and damaged, we will have to charge you for this. These costs are equal to the selling price of the item that you have paid, or to the amount of the costs that we have to incur for having the item repaired. In this case, we will contact you first before we start your return procedure.

If the product is defective or damaged, we will determine whether this is covered by warranty or not. If the defect can be repaired under warranty, there will be no costs involved for you. If the defect is not covered under warranty, we will contact you.

Handling your return shipment

From the moment you have indicated the will to to cancel your purchase, we will refund the purchase amount to you as soon as possible and always within a maximum period of 14 days. We will make the refund with the same payment method that you used to pay the product.

If the product cannot immediately be offered for sale again in the Isabel Bernard online shop, we will contact you. In this case, you may be charged as described earlier.

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