Isabel Bernard Repair Guide – Jewellery & Leather Support

At Brandfield, we want you to enjoy your purchase for as long as possible. Is your item damaged or no longer working as expected? We’ll be happy to help.

All items purchased from us are covered by the statutory warranty. This means that a product must meet what you, as a consumer, can reasonably expect from it.

Some products are also covered by a manufacturer’s warranty. Warranty periods may vary by brand. Any manufacturer’s warranty does not affect your statutory rights.

Please refer to the warranty table below for the warranty period applicable to your item.

Requesting a Repair or Warranty Claim

Is your item damaged or not working properly? Please send us an email to submit a repair or warranty claim.

Please include:

Your order number.
Clear photos showing the issue.
A brief description of the problem.

This allows us to carefully assess your request and assist you as quickly as possible.

We aim to respond to your email within 5 business days. Once your request has been reviewed, we will inform you of the next steps.

For simple issues, our Customer Service team can often provide a suitable solution straight away. If a physical repair is required, our repair department will assess the item further.

Please note: Do not send your item to us before you have received instructions from us. This helps prevent your repair from being incorrectly registered or processed.

Frequently Asked Questions About Repairs

Are there any costs involved in sending in my item?

Once your repair request has been assessed, we will inform you about the available shipping options and any applicable costs.

If the defect is covered by the statutory warranty through the supplier, the necessary costs of repair or replacement will be covered by us.

If your item is no longer covered by the supplier’s warranty, shipping and repair costs may apply. We will always discuss these costs with you in advance.

How long does a repair take?

The repair time depends on the item, the nature of the defect and the availability of any required parts.

Once your request has been assessed, we will inform you of the expected repair time.

In some cases, a repair may take longer, for example if parts need to be ordered from the supplier. We will of course keep you informed.

Ordered before 17:00 shipped the same day*
Free shipping
from €50 (in EU)
30 days
return policy