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Shipping & returns

On this page, you can find information about our delivery and returns policy. Crucial, because we know how excited you are to receive your new jewellery!

 

Shipping & delivery

Isabel has got you covered! Because If you place an order at Isabel Bernard, yours truly will pay for the shipping costs. On top of that, she ensures that your new jewellery is delivered as soon as possible by PostNL or DHL. Please note that the delivery time heavily depends on the country where the order is to be distributed.

For orders with a delivery address in The Netherlands and Belgium: if you order on a business day before 10:00 pm, it will be delivered the next day *(1)(2)

For orders with a delivery address in Germany: if you order on a business day before 14:00, it will be delivered the next day *(1)(2)

The delivery time will slightly increase outside of The Netherlands, Belgium and Germany. Below you will find an overview of the delivery times:

Country Shipping costs Days Carrier
The Netherlands
and Belgium
Free - 1 day (if ordered on a
business day before 10:00 pm)
- 2-3 days (if ordered on
weekends)
PostNL
Germany Free - 1 day (if ordered on a
business day before 2:00 pm)
- 2-3 days (if ordered on
weekends)
DHL
Binnen Europa Free 2 - 5 business days Varies
Rest van de wereld Free 2 - 5 business days Varies
 

*
(1) Please note that the delivery time could differ if you order on a special (national) Dutch holiday. Bear in mind that this could delay your delivery with approx. 1-3 business days.
(2) This delivery time applies to orders for which a payment method has been used, in which the payment is made immediately. This applies to all payment methods, except bank transfer. We recommend you to have a look at check out the overview of payment methods.

Track your order

Can’t hide your excitement? Isabel can relate! Once your package is ready to be shipped, you will receive a shipping confirmation via email. It contains information with which you can track your order, so you would know exactly when to camp out at your front door ;).

Import duties and taxes

All prices include 21% VAT. Shipping outside the EU will expire the Dutch VAT. This means, that If you live outside of the EU, it is possible that your order is subject to local VAT and / or (import) taxes. Unfortunately, these costs are for your own account. Due to complicated regulations and unknown tariffs, we are unable to calculate these additional costs, and, as a consequence, charge you for them in advance. When an order is not accepted, additional shipping costs, import duties and return costs are also for your own account.

Return policy

Although Isabel is a firm believer of that fact that one should discover new styles every now and then, it goes without saying that, sometimes, a piece of jewellery just does not turn out to be the right fit. Therefore, It is possible to return your order within 30 days after receipt of your order. However, return costs are for your own account.

Please include the completed revocation and returning form with your return.

Also please read the extensive information about returns.

Free shipping
Fast delivery
Excellent service